August 2018
Beginner
202 pages
8h 51m
English
Post-session questions elicit feedback based on the participant's experience throughout the study, not just for a single task. These questions start with “Based on your experience with the product during this UX study...".
Questions can include benchmark scores, such as USERindex, as discussed in Chapter 2, What Not to Forget When Planning Your Study, as well as feedback questions, such as the following:
We like to ask both how likely a participant is to use the product in the future and how likely they are to recommend it to others. While these are similar ...
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