Remote Usability Testing

Other disadvantages

Some people will say that not being able to run the study in a controlled environment, such as a lab, is a disadvantage of remote methodologies, but we would argue that it provides a more natural context to the study. How likely is it that the user of an app will always have a completely quiet environment, with perfect lighting, free of any interruptions when they are using it? No one lives in a vacuum: the phone will ring, someone will be at the door, the participant’s child will want attention, and so on. If you remember the definition of usability testing, it states that the interface is tested by “representative users”. You can only really judge whether an interface is easy to use when it is being used by the people ...