Remote Usability Testing

When to provide compensation

The question here is whether to provide compensation only after a successfully completed session, or to also provide compensation when a participant does not complete the session. Studies that must adhere to certain regulations, such as studies with medical devices, follow compensation rules as dictated by the regulations. 

For all other studies, there are no hard compensation rules. Here's where common sense and courtesy (should) prevail. If a remote moderated study participant put reasonable effort into setting up their system to participate, the participant should be compensated for their effort, even if the session could not take place. Take, for example, a remote moderated study with participants that are ...