Remote Usability Testing

Warm-up

The warm-up is used to ease into the session as participants are sometimes nervous at the start of the session. First-time participants, in particular, may not know what to expect. UX studies often require collecting some information on the participant, their background, and prior interactions with the product (or a similar product). Such background questions comprise an excellent warm-up exercise.

If the study covers a retail website, for instance, suitable warm-up questions would be as follows:

• "Do you shop for clothing for yourself only or for a household?"
• "How often do you shop online? How often do you go to a store?"
• "When would you shop online versus at a store?"
• "When shopping online, what type of device do you use most often ...