Let's create an SLA to monitor the performance of our room maintenance. We have high expectations for our staff, and we want to be able to prove how good a job they are doing.
- Navigate to Service Level Management > Administration > Workflow Editor. This module provides exactly the same link as the one in the Workflow Editor. Click on the plus icon under the Workflow tab to create a new one. Use the following information:
- Name: Notify and reassign
- Table: Task SLA [task_sla]
- If condition matches: -- None --
Click Submit, and create the workflow as follows:
- Add the SLA Percentage Timer activity in the Timers group to the canvas:
- Name: Wait for 75%
- Percentage: 75
The SLA Percentage Timer has two exit points; ...
