Sending text messages
Many mobile phone networks in the US supply e-mail-to-SMS gateways. AT&T gives every subscriber an e-mail address in the form of 5551234567@txt.att.net. This allows the ServiceNow instance to actually send an e-mail and have the gateway convert it into an SMS. The Notification Service Provider form provides several options to construct the appropriate e-mail address. In this scheme, the recipient pays for the text message, so the sending of text messages is free.
Many providers do not provide such functionality, since the sender is responsible for paying. Therefore, it is more common to use the Web to deliver the message to the gateway-perhaps using REST or SOAP. This gives an authenticated method of communication, which ...
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