ServiceNow: Building Powerful Workflows

Dynamic creation

What happens if you try to associate with a record that doesn't exist, such as performing a check-in for a guest that has never been to the hotel before? If you type a name into the reference field that doesn't match an existing record, then the red background warns the user that the record won't be saved properly. Indeed, if you try, you will get a message saying Invalid update.

One way to create a record quickly is to use the reference icon and click on the New button in the list in the popup window. You then get a form that you can fill out, which comes with a Save button. But a faster way is to use dynamic creation, which ...