August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Creating inbound email actions
Once an e-mail has been categorized, it will run through the appropriate Inbound Email Action [sysevent_in_email_action]. Navigate to System Policy > Email > Inbound Actions to see and create them.
The main purpose of an inbound email action is to run JavaScript that manipulates a target record in some way. The target record depends upon what the e-mail has been classified as:
- A forwarded or new e-mail will create a new record
- A reply will update an existing record
Every inbound email action is associated with a table and a condition, just like business rules. Since a reply must be associated with an existing record (usually found using the watermark), the platform will only look for inbound email actions ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.