August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Summary
This long chapter moved away from the foundations of ServiceNow and dealt with understanding how you can get work done in ServiceNow in more detail. The Task table is the basis of most applications-it provides the single place that all tickets are stored in. Over 60 fields have already been created, with logic built around them. This means reporting is much easier, consistency is improved, and implementation time is reduced.
The Graphical Workflow can control any table but is especially useful for Tasks. It provides a drag-and-drop interface, allowing you to chain activities together. It is integrated into the SLA system and is the best way to deal with approvals. Users and groups can be asked for their opinion, which the workflow ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.