ServiceNow: Building Powerful Workflows

Using data-driven workflows

Since workflows are so powerful with the ability to run scripts, any updates to them are usually part of a development / test / release regime. While this reduces the risk of mistakes, it may mean that changes cannot be implemented as quickly.

The functionality and strategies used to manage testing are discussed in Chapter 10, Packaging with Applications, Update Sets, and Upgrades.

To ensure that changes can be made quickly in production, a common strategy is to create data tables that are used by the workflow or use platform functionality to drive the process. For example, what should the Assignment group be for a new task? If this information is hardcoded into the workflow, it is difficult to change. Instead, ...