ServiceNow: Building Powerful Workflows

Capturing configuration

Update Sets only record changes to configuration and not data:

• Configuration is something that affects how the system and application or process works. For example, scripts, workflows, field changes, and so on. Configuration is generally performed in the development instance.
• Data is typically what the configuration acts upon, for example, users, groups, and tasks. Data is maintained in the production instance.

This distinction is made for a good reason. Imagine that you built some new functionality, perhaps a Hotel application, in the development instance. At some point, after it is tested, it should be moved into production where everyone can use it, including the workflows, fields, and forms that you designed. ...