August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Working with tasks
You may be familiar with a work queue. It provides a list of items that you should complete, perhaps representing your work for the day. Often, this is achieved by assigning the item to a particular group. The members of that group then have access to the ticket and should do the necessary work to close it.
In ServiceNow, this concept is represented in the Service Desk application menu.
Open up the Service Desk Application Menu. You will find these options: My Work and My Groups Work. The former is a simple list view of the Task table with the following filters:
- Active is true. This filters out closed tasks.
- Assigned to is the current user, so if you are logged in as the user called System Administrator, you see tasks ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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