ServiceNow: Building Powerful Workflows

Using clones effectively

Cloning ensures that two environments are identical, so it is a good idea to make a clone before any configuration work to existing applications. This ensures that the development instance uses fresh, realistic data for testing and development purposes.

The process to do so is as follows:

1. Clone from production to development.
2. Perform the configuration work.
3. Use Update Sets to migrate the configuration to production.

Using this technique provides us with several great benefits, as follows:

• Data used by configuration will be properly synchronized. This ensures that items such as Assignment Rules will reference the data using a sys_id value that is the same in development and production.
• Testing is more complete and ...