August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Configuring different states
Many task-based applications add, remove, and relabel state choices in order to better represent the specific type of work that the task represents. A very typical addition is Awaiting Requester. This usually means that the fulfiller, the user in the Assigned to field, is asking for clarification about the task-perhaps not enough detail was provided, or there are multiple ways to complete the task, and a choice should be given to the requester.
If the states are changed in an extended table, it is important to align them correctly. For instance, if you remove Closed Skipped and add Awaiting Requester, do not give Awaiting Requester a number value of 7. Otherwise, it can be confusing when comparing different ticket ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.