August 2017
Intermediate to advanced
1330 pages
56h 17m
English
An instance is several things. It could be part of a URL (something like https://<instance>.service-now.com/), software running in the cloud, or your copy of the ServiceNow platform.
ServiceNow provides a platform and suite of applications as a service. They worry about the hardware, Internet connectivity, and operating system security, and provide you with the URL. All you need to get going is a modern web browser.
To follow the examples in this book, you need admin access to an instance. It'll be better if you have your own, dedicated instance rather than one being used by many people. It allows you to make system-wide configuration changes, and you won't affect anyone else.
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