August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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There are mainly two types of accounts – the network domain level account (authorized by the LDAP server – active directory integration) and the manual account (which is directly created in the Service-Now user table). So, for instance, if your customer's active directory server is not available or is down, then Service-Now will not allow any user to login on the instance because the LDAP query authentication fails. However, if as an admin, you want to access Service-Now, then you can access it via the manual account which is not authenticated by LDAP server. It is important to note that as an admin, you should have a non-AD or manual account for critical situations.
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