ServiceNow: Building Powerful Workflows

Creating useful forms

By following some best practices, you can make the ServiceNow interface a more pleasant place to be:

• Every table needs a form, even if it is basic.
• Forms should read from top to bottom, with important fields at the top left.
• The reference name or number of the record is normally at the top left.
• Lay out the fields in the order you'd fill them in. Users can tab between fields.
• Mandatory fields should be obvious-again, usually towards the top.
• Keep to the standard layout for consistency-two columns at the top and full width at the bottom.

• Keep forms as short as possible. Don't include unnecessary fields. Views can be very useful for providing targeted designs.

• Use annotations to create section separators (not form ...