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ServiceNow: Building Powerful Workflows
book

ServiceNow: Building Powerful Workflows

by Tim Woodruff, Ashish Rudra Srivastava, Martin Wood
August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Packt Publishing
Content preview from ServiceNow: Building Powerful Workflows

Walking through reference fields

Dot-walking lets you access information through reference fields using the dot notation. Accessing the name of a guest from a GlideRecord object of Check-in is as simple as using gr.guest.name.

The reference field has access to the fields of the table it's pointing to. A reference field pointing to the User table will have access to the user fields and not to any field in the Guest table, such as the Membership number field created in the previous chapter.

It is possible to access extended fields in a script using a special notation: ref_<tablename>.<extended field>. So, the Membership number field could be accessed through a User reference field such as gr.ref_x_hotel_guest.membership_number. Note you only ...
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Publisher Resources

ISBN: 9781788628730