ServiceNow: Building Powerful Workflows

Enjoying views

If you find that you need to include lots of fields in a form or list, consider using views. They enable you to present a different set of elements specific to a situation. For example, in our hotel, a guest may be enrolled in our points program. In that case, we may want two views of user records: a simple uncluttered view for one-time guests (containing the minimum amount of information required to load quickly and without extraneous data) and a more detailed view for frequent visitors (containing extra information to help serve them better).

A system administrator (or a user with the view_changer role) can change views by clicking on the name of the table and choosing View. Otherwise, the view for the record is set through ...