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ServiceNow: Building Powerful Workflows
book

ServiceNow: Building Powerful Workflows

by Tim Woodruff, Ashish Rudra Srivastava, Martin Wood
August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Packt Publishing
Content preview from ServiceNow: Building Powerful Workflows

Enabling the e-mail client

The e-mail client is accessed by a little icon in the form header of a record. In order to show it, a property must be set in the Dictionary Entry of the table. Here's what you need to do:

  1. Navigate to System Definition > Tables and select the entry for the Maintenance table.
  2. Using the Additional Actions menu, click Show Dictionary Record.
  3. Click on Advanced view. Set the following field, and Save.
    • Attributes: email_client
  1. Navigate to Hotel > Maintenances, select a record, and in the More Option menu will be the envelope icon. Click on it to open the e-mail client window:

The e-mail client is a simple window, ...

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Publisher Resources

ISBN: 9781788628730