ServiceNow: Building Powerful Workflows

Default preferences

Boolean user preferences have a default value of false if they don't exist, but you can override this (or any other type of User Preference value) by manually creating a new User Preference record with the System tick-box checked, and with no User name in the User [user] field. When those two conditions are met, the preference record becomes a global default for all users. Keep in mind however, that users can override any preferences by setting a custom preference of their own (such as by toggling the Compact user interface switch). In fact, any users who have already configured such a preference manually will not be impacted by the addition of a new global default preference. You may however, revert all users to the global ...