August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Transferring bulk data
In general, if you are exchanging data that represents more than one record at a time, ServiceNow uses a pull mechanism. This generally happens on a scheduled basis, usually nightly, to keep the two systems in loose synchronization.
Importing an XML or CSV file is easy with ServiceNow. Place the file on an FTP server and have ServiceNow check it periodically. Often, the only trick is finding a suitable FTP/FTPS/SFTP server and scheduling the generation to always place it with the same filename.
Similarly, if you want to get multiple records out of ServiceNow, it expects the remote system to initiate the connection and ask for what it wants. Use the CSV and XML web services to retrieve what you need, or use SOAP direct ...
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