ServiceNow: Building Powerful Workflows

Adding a reference qualifier

Right now, a user could manually select Cornell Hotel Services. To fix that, let's filter out the group entirely using a reference qualifier. And for extra validation, let's show only the Maintenance groups.

A Reference Qualifier only controls the user interface. Any sort of script can still set whichever group they wish, both on the client and the server.

1. First step is to write the Script Include. Navigate to System UI > Script Includes, click on New, fill out the form, and Save.
   • Name: maintenanceGroups
   • Script:

function maintenanceGroups() {
var gt = new GlideRecord('sys_user_group_type');
gt.get('maintenance');
return gt.sys_id;
}

This short script grabs the sys_id of the Group Type that has the name of ...