ServiceNow: Building Powerful Workflows

Setting up outbound mutual authentication

Enabling mutual authentication involves uploading a Java Keystore. The keystore should contain the client certificate with the private keys and any root certificates that provide trust. These should be uploaded in the list available at System Definition > Certificates, and then referenced from System Security > Protocol Profiles. Here, you define a new protocol name, such as mauth. You have two options to use this profile:

• Every time you want the instance to use mutual authentication, alter the URL to read mauth://<target> instead of https://<target>. This URL could be used anywhere-not just for web service requests but also in an Import Set data source.
• Alternatively, and probably more simply, you ...