ServiceNow: Building Powerful Workflows

Overriding field properties

Inherited fields allow you to easily reuse functionality. However, sometimes, you want the fields in the extended table to work differently from the base table. This is accomplished with dictionary overrides.

For example, let's change the default time zone for new guests so that it's different from the User table's. The current default for Users is the system time zone, and Guests inherits this setting.

1. Navigate to the dictionary entry for the Time zone field. Accomplish this in the Studio by clicking on the Guest table entry at the top of the Application Explorer list. In the Columns tab, find the Time zone field, and click on it.
2. Once there, look for the Dictionary Overrides Related List. Click on New, use the ...