How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided  by your company in the address bar. Now, enter your credentials in respective fields.
  3. On the left-hand side, in the search box, type dictionary. Under the System Definition application, you will able to see the Dictionary module:
Dictionary Module
  1. Click on Dictionary module. After click you will able to view screen as shown in the following screenshot. To create new dictionary entry click New button:
Dictionary Entries- List View
  1. After clicking New, you will able to see configuration page as shown ...

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