ServiceNow: Building Powerful Workflows

Menus and modules

To help you navigate applications in ServiceNow, the interface provides you with the application navigator-or, as I like to call it, "the menu to the left". At its heart, this is a series of links to either forms or lists of data. They can specify a view name directly, and lists can include a filter, enabling you to decide exactly what the user sees upon clicking on it. This gives you a great deal of control.

What is shown in the application navigator is only natively controlled by roles. However, modules, like all configurations, are stored in a database table-the sys_app_module table, to be exact. This gives rise to the possibility of restricting who sees modules in other ways. One example is creating a query business ...