ServiceNow: Building Powerful Workflows

Defining a role

The starting point of controlling who can carry out a particular function is a role. A role is essentially a tag or category that grants access to a particular function. Roles are associated with a user account, so someone using a particular account will have access to a particular function.

Roles always grant additional privileges. They don't subtract or take away access.

There are two broad categories of roles:

• Job roles, such as team_leader, maintenance, or admin
• Functional, such as filter_global, soap, or view_changer

To explore the roles provided in the ServiceNow platform, navigate to System Security > Users and Groups > Roles. They are stored in the database as a record with a text name. In scoped applications, they ...