The hints and tips in this book try to give the best possible experience of a ServiceNow instance to its users: administrators, fulfillers, and requesters alike. Tricks such as using client-side code to check a form before submission can really help the system feel faster.
However, performance issues can occur. An out-of-date browser running on a slow terminal server whose virus-checking tools are checking Client Scripts can quickly frustrate a user. Most of the time, there is no single issue that causes performance problems, but there will be a combination of factors, perhaps including some of these:
- The transaction log has a GZipped column. Research the circumstances of any user where this is false ...
