ServiceNow: Building Powerful Workflows

Including data in applications

Applications typically include only configuration: things such as business rules, tables, fields and form layouts. As discussed previously in the Having the wrong IDs section, sometimes, configuration can depend on data, such as a group or a user. Alternatively, you may want to provide sample data in an application to demonstrate usage or options.

Applications use Application Files to record what database record is associated with an application. All records associated with that application are included when an application is published or exported. While data does not have Application Files automatically created, you can make them manually. Let's ensure that the Maintenance group is part of the application ...