ServiceNow: Building Powerful Workflows

Sending an e-mail notification on assignment

When our Maintenance tasks have the Assignment group field populated, we need the appropriate team members to be aware. We are going to achieve this by sending an e-mail to everyone in that group. At Gardiner Hotels, we empower our staff: they know that one member of the team should pick the task up and own it by setting the Assigned to field to themselves and then get it done. Here's how to send e-mail notifications:

1. Navigate to System Notification > Email > Notifications. You will see several examples that are useful to understand the basic configuration, but we'll create our own. Click on New.
2. The Email Notifications form is split into three main sections: When to send, Who will receive, and ...