ServiceNow: Building Powerful Workflows

Overriding configuration

Configuration from a higher domain may be considered as a template. It will be applied to domains that are lower in the hierarchy unless it is overridden. In a domain-separated instance, all configuration will have a field called Overrides [sys_overrides] in addition to Domain [sys_domain]. The Overrides field is a reference field to the table on which it is created. For example, the Overrides field on the Business Rule table will point to the Business Rule table.

The definition of a configuration in a domain-separated instance may be considered as a table that has both the Domain and Overrides fields.

When altering configuration that is inherited from a higher domain, the platform will automatically use this field ...