ServiceNow: Building Powerful Workflows

Forms

In contrast to the simple concept of lists, a form generally contains more detailed information. It is where users usually interact with the data.

Try not to break away from the convention of having two columns of fields, with the labels to the left. Although it might be considered plain, it also means the forms are consistent, easy to read, and relatively uncluttered. The emphasis should therefore be on creating logic and a process to control the data while keeping the interface simple.

If you want to make things more exciting, CSS can be applied to the main interface using themes. Chapter 11, Making ServiceNow Beautiful with Service Portal and Custom Interfaces, explores how completely custom interfaces can be made. Check out the ...