ServiceNow: Building Powerful Workflows

addQuery()

The addQuery() method of the GlideRecord class can be called in three different ways, depending on whether one, two, or three arguments are supplied to it. If one argument is passed into the addQuery() method, then it'll assume that the argument is an encoded query. Encoded queries are a single string that represents all of the conditions in a single query (or even multiple queries)!

There isn't any official documentation on how to construct an encoded query (though it isn't hard to figure out), but there is a very easy to build one yourself - simply navigate to the table you want to run the query on, and use the query builder! For example, here's a query on the incident table where the "assigned to" user is active, and either ...