ServiceNow: Building Powerful Workflows

Enforcing on the server

To make our system secure, we should enforce the decision to set the state on the server:

1. Navigate to System Definition > Business Rules, click New. Use the following details and Save:
   • Name: Secure external repair state
   • Table: Maintenance [x_hotel_maintenance]
   • Insert: <ticked>
   • Update: <ticked>
   • Filter condition:

State - changes to - External repair AND
Approval - is not - Approved

• Abort action: <ticked>

The condition means the business rule will run if a user tries to set the State field to External repair without the Approval field being set to Approved. It simply stops the update and ensures the database remains unchanged, just like current.setAbortAction(true).