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ServiceNow: Building Powerful Workflows
book

ServiceNow: Building Powerful Workflows

by Tim Woodruff, Ashish Rudra Srivastava, Martin Wood
August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Packt Publishing
Content preview from ServiceNow: Building Powerful Workflows

Creating a Metric Instance Database View

Database Views are useful when working with metric instance records. A Metric Instances table does not contain a regular Reference field, but instead a document ID and a Table field. Together, they can point to any record in any table in the system. This flexibility comes with a price: dot-walking is not possible.

So let's use a database view!

  1. Navigate to System Definition > Database Views and click on New. Use the following details:
    • Name: x_hotel_maintenance_metric
    • Label: Maintenance Metric
    • Plural: Maintenance Metrics

Once saved, a related list will be available. This specifies which tables to join together.

  1. Click on New on the View Tables related list and set the following fields. Once done, ...
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Publisher Resources

ISBN: 9781788628730