August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Processing multiple e-mail addresses
Once the e-mails have been brought into ServiceNow, the platform will need to examine who the e-mail was sent to and make some decisions. This will allow the e-mails sent to wifi@gardiner-hotels.com to be routed as tasks to the networking team.
The easiest method to deal with this is to copy the email address into a new field in the task. Standard routing techniques, such as Assignment Rules and Data Lookup, could be used to examine the new field and populate the assignment group.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.