ServiceNow: Building Powerful Workflows

Taking control of the browser

Client-side code is executed by the browser. This means that, in many respects, it should be considered to be a polite request only! A technical user can easily undo the setting of a mandatory field that was achieved through a UI Policy or by GlideForm, as we'll see in this example:

1. Open the Check-in form in a new window. Do this by typing x_hotel_check_in.FORM in the application navigator filter text and pressing enter.

You must do this in a new window to escape the frames that interfere with the script.

 

2. Populate the fields as you wish, but ensure you set the Date field to a value in the past. This means the Comments field will be shown and made mandatory.

Because of the UI Policy created earlier in the ...