August 2017
Intermediate to advanced
1330 pages
56h 17m
English
Content preview from ServiceNow: Building Powerful Workflows
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Using the request tables
All three of the request fulfillment tables extend the Task table. However, only Catalog Tasks are routinely assigned to fulfillers and their groups. A Service Desk may monitor the progress of Requested Items, while end users (the requesters) are more interested in the Request.
The three tables are generic. They always show the same fields no matter which catalog item has been selected. But the workflow allows per-item automation to occur. This may involve the creation of tasks and approval records. The progress of the workflow is recorded in a field on the request item table called Stage.
In order to see the information that the end user provides, the Requested Item form has a formatter called Variable Editor. This ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.