What happens if your identity provider isn't available or refuses to log anyone in? The instance will keep attempting to redirect your browser to it, without knowing that it is not working. In order to always have access to internal authentication, a special URL is made available at https://<instance>.service-now.com/side_door.do. If you navigate to this URL while logged out, the instance will ignore all installation exits and present the standard username and password login form. You may want to keep an additional admin account with a strong password to ensure that you can login to debug any problems.
Navigating to the side door
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