After understanding the four perspectives, organizations need to develop metrics based on the analysis and data collection.

  • The learning and growth perspective.
  • The business process perspective.
  • The customer perspective.
  • The financial perspective.

The Learning and Growth Perspective

This perspective requires organizations to emphasize on employee training and development for their continuous development. Enhanced knowledge and skill of employees can bring positive change in their performance, and so also benefit the organization to achieve competitive strength. In volatile market conditions, and so also in the era of rapid technological change, systematic renewal of knowledge and skill of employees ...

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