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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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DIMENSIONS OF PMS

Performance is what is expected to be delivered by an individual or a set of individuals within a time frame. Such performance expectation can be stated in terms of results or effort, tasks, and quality, within specified conditions under which it is to be delivered. PMSs have many dimensions as follows:

  • Output or result
  • Input
  • Time
  • Focus
  • Quality
  • Cost

Output or Result Dimensions

Results and outputs are the visible and measurable dimension of performance. These give the status and summary of the finished and semi-finished products and services. They describe the results in terms of the measurable standard, for example, achieving 95 per cent of the standard output in a shop floor engaged in production of plastic moulded rifle ...

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