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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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PERFORMANCE METRICS

Apart from evaluating employees’ performance using the ranking scale, organizations can measure the performance against some standard performance metrics. By combining performance metrics and performance narratives (tracked through scales), organizations can get better results. Performance metrics, also known as key performance indicators (KPIs) need to be organization specific and also at times unique for typical functions or jobs.

Key Performance Indicators (KPI)

Developing KPIs as performance measurement tools, at the outset requires the organizations first to understand its directions and strategic goals. Thereafter, it is also important to understand the system of internal operations, activities involved in it, and how ...

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