CHAPTER 5

Performance Management Systems

Learning Objectives

After reading this chapter, you will be able to understand:

  • Definition, concept, and features of performance management system
  • Importance, benefits, and steps of performance management system
  • Importance, and features of performance management system
  • Process of building performance management system
  • Dimensions of performance management systems
  • Conceptual framework of performance management system
  • Performance management system and organizational strategy
  • Performance consulting
  • Pillars of managing performance
  • Performance management theatre
  • Annual stock-taking of performance
  • E-performance management
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