CHAPTER 13

Performance Measurement

Learning Objectives

After reading this chapter, you will be able to understand:

  • Definition and concepts of performance measurements
  • Measuring of performance
  • Selection of performance measurement criteria
  • Integrated performance measurement systems
  • Statistical methods of performance measures
  • Performance measures through ranking and rating
  • Scales for evaluation of performance measures
  • Performance matrix and models
  • General and specific performance measures
  • Key performance indicators
  • Performance measures through productivity indices

Linking Organizational Strategies to Individual Level Performance Goals

By aligning strategies with performance management systems, organizations achieve excellent performance ...

Get Performance Management Systems and Strategies now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.