June 2011
Intermediate to advanced
378 pages
14h 11m
English
Content preview from Performance Management Systems and StrategiesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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SPM AND METRICS
We can't improve what we can't measure. Therefore metrics must be developed based on the priorities of the strategic plan, which provides the key business drivers and criteria for metrics, which the managers desire to watch. After developing the metrics, organizations need to develop the processes to collect relevant information for these metrics and reduce to numerical form for storage, display, and analysis. Decision-makers examine the outcomes of various measured processes and strategies and track the results to guide the company and provide feedback. Such metrics can directly exert impact on SPM as under:
- The value of metrics provides a factual basis for defining: the performance.
- Strategic feedback shows the present status ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.