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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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SPM AND METRICS

We can't improve what we can't measure. Therefore metrics must be developed based on the priorities of the strategic plan, which provides the key business drivers and criteria for metrics, which the managers desire to watch. After developing the metrics, organizations need to develop the processes to collect relevant information for these metrics and reduce to numerical form for storage, display, and analysis. Decision-makers examine the outcomes of various measured processes and strategies and track the results to guide the company and provide feedback. Such metrics can directly exert impact on SPM as under:

  • The value of metrics provides a factual basis for defining: the performance.
  • Strategic feedback shows the present status ...

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