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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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INTRODUCTION

Measuring is the act of assigning numbers to properties or characteristics. We measure to quantify a situation, to regulate, or to understand things we see. We measure with gauges and instruments or simply by counting things. Managing performance is highly dependent on well-designed PMS, which provides a clear link between strategy and human behaviour. Performance of the organization is completely dependent on the performances of its processes. In fact, in any organization, its performance is equal to the sum of the performance of its processes. Processes are the sequence of cross-functional activities performed by people and machines, which combine valuable resources to convert inputs into outputs. ISO 9000 documents define a process ...

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