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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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PERFORMANCE IMPROVEMENT THROUGH QUALITY MANAGEMENT PRACTICES

Organizations can also improve performance through quality management practices. To understand quality management practices, at the outset, we need to understand the concept of quality. Quality is now defined as the totality of features and characteristics of products or services which satisfy stated or implied needs of customers. It means for today's organizations, customers define the quality. The traditional percept of quality was to consider conformance to defined standards. Modern concept discards this and considers quality as in-built features of products and services that customers only can understand while they use the same. To achieve performance improvement, organizations ...

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