DEFINITIONS AND CONCEPTS

The term ‘mentor’ originated in Greek mythology. However, in organizations it was first institutionalized with the seminal work of Kram (1985). Since then, several pioneering research works on mentoring, popularized mentoring in organizations. According to Burke and McKeen (1989), Hunt and Michael (1983), Zey (1988), and Scandura (1992), mentoring is an essential component of an effective training and development process within organizations. It is defined as a relationship through which employees of the organizations are exposed to practical knowledge, guidance, support, and feedback from more experienced employees within a given setting (Haney, 1997). To upgrade skills and so also to enhance the satisfaction of employees, ...

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