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Performance Management Systems and Strategies by Dipak Kumar Bhattacharyya

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REDUCING PERFORMANCE ERRORS

We have already explained a different nature of performance bias and errors. To reduce such errors, organizations adopt various alternative forms of performance assessments, such as direct observations, open-ended questions, essays, consolidation of views from multiple raters, and so on. Such measures improve the reliability of standard tests mentioned earlier. Various studies indicate that training can substantially reduce the rating errors. Studies by Latham, Wexley, and Purcell (1975), Jaeger and Busch (1984), and Pulakos (1986) could authenticate it. Training programmes for the raters focus on familiarization with the measures, making the raters understand the sequence of operations, and the process of interpreting ...

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